Terms and Conditions
IMPRESS Dry Cleaners Commitment to Quality
IMPRESS Dry Cleaners is committed to providing you with the best online dry-cleaning experience. We offer a quality dry-cleaning service using the most advanced cleaning process and a state-of-the-art facility. We have designed our systems and trained our people to ensure this quality and level of service. In addition, our web site has been designed to make your dry-cleaning experience easy and reliable.
Our Satisfaction Guarantee
IMPRESS Dry Cleaners unconditionally guarantee the quality of our dry-cleaning. If you are not completely satisfied with the quality of our cleaning, simply contact us within 2 days of your delivery, and we will re-clean your items free of charge. For more information see our Re-cleaning Policy, or contact our Customer Service Center.
How We Process Your Order
IMPRESS Dry Cleaners innovative process is setup to streamline your dry-cleaning experience. Once your order is received, one of our IMPRESS vans will collect your cleaning from your place of business or home and deliver it to our state-of-the-art cleaning facility. Your clothing will go through a five step process which ensures professional cleaning. First, items received are inspected for stains, material defect, and cleaning procedures as recommended by the manufacturer (certain items will be returned, see Drycleaning Authorisation Policy). Secondly, clothes are appropriately cleaned and pressed. Thirdly, clothes are inspected for missing buttons and if needed are replaced free of charge. Fourthly, your garments go through a final inspection point. Finally, they are sorted and packaged and loaded onto a IMPRESS van for delivery. A professional IMPRESS driver will deliver your items to your place of business or home.
Order with Safety and Privacy
IMPRESS Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with IMPRESS Dry Cleaners, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.
IMPRESS Dry Cleaners Privacy Statement
IMPRESS Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
The Information We Collect and How We Use It
Your Personal Information
In order to provide you with excellent products and services, IMPRESS Dry Cleaners asks you for specific pieces of personal information when you register as a customer. IMPRESS Dry Cleaners will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.
Your name, delivery address, telephone number, e-mail address, and special delivery instructions help IMPRESS Dry Cleaners to deliver your order on time and to the correct location. A customer service representative will contact you if there are any questions we might have about your order.
Your username, password, and password reminder allows IMPRESS Dry Cleaners to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Online Surveys
From time to time, IMPRESS Dry Cleaners may conduct surveys online that may ask you about demographic information. Your participation is voluntary. We accumulate the responses to improve our services. Participants' responses are not linked to your personal information on the site.
Drycleaning Authorisation Policy
The great majority of garments and household articles clean very satisfactorily. Occasionally, however, IMPRESS Dry Cleaners may recognise a potential problem and ask you to sign a permission form (available in the download section) before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colour fastness, the resistance of one component to the cleaning process, or a question of the age of, or weakness of, the fabric.
The main purpose of the permission form is to alert you to a possible problem. If you agree, the item will be processed with extreme care and returned to you promptly. If damage does develop however, IMPRESS Dry Cleaners will not be held responsible since it has warned you of the risk and obtained your consent to proceed.
If IMPRESS Dry Cleaners determines the need for a permission form, a Customer Care Representative will attempt to contact customers for verification and authorisation. If authorisation for cleaning can not be obtained in a timely manner, then IMPRESS Dry Cleaners will deliver the item in question back to the customer. You may choose to re-submit the item with a permission form expressing your acknowledgment that IMPRESS Dry Cleaners will clean them at the customer's own risk.
IMPRESS Dry Cleaners Delivery Policy
IMPRESS Dry Cleaners strive to make our collection/delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices.
Delivery Hours-IMPRESS Dry Cleaners delivery hours are 10 A.M. to 5 P.M. Monday through Saturday for business accounts and 6.30pm to 9.00 pm Mon to Friday and Saturday 12 noon to 3 pm for home customers. Delivery Fees - Delivery is FREE for orders of 15euro or more and only 5 euro for orders under 15 euro
Acceptance of Delivery (Corporate)-All pick-ups and deliveries are made only to a specific location (closet, a room, a cubicle, etc.) within your company. This location has been designated by you or your company as a pick-up and drop-off station for IMPRESS Dry Cleaners.
Late Delivery- If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day.
Right to Refuse Service- IMPRESS Dry Cleaners reserves the right to refuse service to any customer.
IMPRESS Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.
Household Items Policy
IMPRESS Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.
We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. IMPRESS Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.
Garment Damage Policy
IMPRESS Dry Cleaners follows standards and policies set by the TSA (Textile Services Association).
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. IMPRESS Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Re-Cleaning Policy
Within two (2) days after delivery, you may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge.
To request re-cleaning, please sign into your account and select 'Reclean' on the relevant order. A customer Services Representative will then contact you to instruct you on what to do next.
Loss Policy
IMPRESS Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.
IMPRESS Dry Cleaners exercises the utmost care in processing clothing items received, to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery. IMPRESS Dry Cleaners' liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.